Privacy Policy

Last modified October 2020

We are aware that you have confidence in us. We therefore see it as our responsibility to protect your privacy as well as possible. On this page we show what data we collect when you use our website. You can also read here why this data is collected and how we improve the user experience. This way you understand exactly how we work.

This privacy policy applies to the services of Achelia.com. Be aware that Achelia.com is not responsible for the privacy policies of other websites and sources. By using Achelia.com you indicate that you accept our privacy policy.

Contact details:
Company name: Your Webshop Company
Trading under the name: Achelia.com
URL Webshop: www.achelia.com
Address: Seringenstraat 19, Vilvoorde, Belgium
Telephone number: +32468162442
VAT identification number: BE 0764.526.185

1. Personal data that we process
Your Webshop Company processes your personal data because you use our services and / or because you provide this information to us yourself. Below you will find an overview of the personal data that we process:

- First and last name;
- Address data;
- Telephone number;
- E-mail address;
- IP address;
- Other personal data that you actively provide, for example by creating an account on our website, in correspondence and by telephone;
- Information about your activities on our website;
- Information about your surfing behavior on various websites;
- Bank account number.

2. Special and / or sensitive personal data that we process
Our website and / or service does not intend to collect sensitive data such as a person's race, religion and / or health or data about website visitors under the age of 16, unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at info@achelia.com We will delete this information where possible.

3. Goals in data collection
Your Webshop Company processes your personal data for the following purposes:

- To deliver goods to you;
- Handling your payment;
- Sending our newsletter and / or advertising brochure;
- To be able to call or e-mail you if necessary to carry out our services;
- To inform you about changes to our services and products;
- To offer you the possibility to create an account;
- To analyze your behavior on our website and thereby improve the website and to tailor the range of products and services to your preferences;
- Because we are legally obliged to do so, for example for our tax return.

4. How long do we keep personal data
Your Webshop Company does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following personal data:

- Customer accounts: until removal request.
- Data for repair: 7 years.
- Data for sending newsletters: until removal request.
- Invoice, payment and order data: 7 years (Obligation of the Tax Authorities)

5. Sharing of personal data with third parties
Your Webshop Company shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Your Webshop Company remains responsible for these processing operations.

Your Webshop Company works together with the following parties:
- Logistical and operational purposes such as mail processors, parcel deliverers and parties that help us send e-mails.
Marketing services such as Google AdWords and Google DoubleClick.
- Analysis services such as Google Analytics.
- IT services for the maintenance and management of our systems and the storage of your data.
- Banks and other financial institutions to process payments.
- Services that help facilitate and / or co-conduct customer satisfaction surveys.
- Services in our distribution center, such as parties that sort the packages.
- Regulators, tax authorities and investigative agencies such as the police and the public prosecution service. Only if we are legally obliged will we provide the necessary information to these parties.

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6. Cookies, or comparable techniques, that we use
Your Webshop Company uses functional / necessary cookies, analytical cookies, advertising cookies, interests and preferences cookies and social media cookies. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit our website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via your browser settings. By opting out of cookies, certain functions of our website may no longer work properly and you can no longer use certain functions. For more information about cookies, please refer to our cookie statement.

7. View, modify or delete data
You have the right to view your personal data, to have it corrected and / or to delete it. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Your Webshop Company and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to info@achelia.com. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request.

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8. How we secure personal data
Your Webshop Company takes the protection of your personal data very seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. We have therefore taken appropriate technical and organizational measures to ensure that your data is properly secured and only processed for specific purposes.

We ensure that your account is secured and that no one from outside or inside can log in and access your data. Your password is stored encrypted with us.

We regularly conduct security scans, continuously monitor whether (secret) intrusion attempts are being made, repair vulnerabilities and take measures in the event of an intrusion, ensure that our software is up-to-date, use the latest technologies to ensure the availability and security of To guarantee our website, protect our systems against viruses, cryptoware, malware and hacking software and ensure secure connections.

Third parties who need access to your data are obliged to take appropriate technical and organizational security measures and to oblige their employees to confidentiality.

If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service via info@achelia.com

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If it is likely that the data breach poses a high risk to your freedoms and rights, then we are also obliged to report the data breach to you.

There is a data breach if data is lost due to, for example, theft of a laptop or a hack in our systems or if we cannot reasonably rule out unlawful processing of data. If there is an unexpected vulnerability in our security, we speak of a vulnerability. We will, of course, close the vulnerability as soon as possible.

If you encounter a (possible) security or data breach at Your Webshop Company, we ask you to report this immediately by emailing info@achelia.com

9. Communication
When you send us an email or other message, we may save your messages. Sometimes we also ask you for personal data that is relevant to the situation in question. This makes it possible for us to process and answer your questions. This data is stored on Your Webshop Company's own secure servers or on secure servers of a third party that we work with. We will not combine this information with other personal information that we have.

10. Changes
This privacy policy is tailored to the use of and the possibilities on www.achelia.com. Any adjustments and / or changes to this website may lead to changes in this privacy policy. It is therefore advisable to consult this privacy policy regularly.

11. Questions and feedback
We regularly check whether we still comply with this privacy policy. If you have any questions about this privacy policy, please let us know.

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